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Terms & Conditions

MedLyves Pte. Ltd. - Terms & Conditions 

These Terms and Conditions of Use (the “Terms of Use”) and the Privacy Policy (“Privacy Policy”) set out the terms and conditions governing access to and use of MedLyves’s kiosk and/or software located at (Insert Clinic/ Hospital/ Healthcare institution), and all MedLyves’s subsidiaries and affiliates (collectively, the “Site”), the MedLyves’s mobile application (“Application”), and the kiosk, (the Site, the Application, and kiosk (including all medical devices used in the kiosk), collectively, are known as “Services”). These Terms of Use are entered into between you (referred to as “you”, “your”, or as a “user”) and MedLyves Pte. Ltd., a Singapore Private Limited Company (“MedLyves Pte. Ltd.”, “us”, “we”, or “our”). The Services are the property of MedLyves Pte. Ltd. Please read these Terms of Use carefully. 

 

By accessing or using any or all of the services (including our mobile application and/or the kiosk), you accept, without limitation or qualification, these terms of use and the privacy policy which form a legally binding agreement, please note these terms contain a release, disclaimers, and limitations of liability, as well as a binding arbitration clause. Should you choose to acquire any of the services offered through either the kiosk or the mobile application, it is imperative to note that these terms encompass crucial information pertaining to your account, including but not limited to automatic renewals and the cancellation procedures for your subscription. If you do not agree with these terms of use, please do not use the services. 

1. CHANGES TO THE TERMS OF USE 

We, reserve the right to modify, amend these Terms of Use without prior notice. The latest terms of use Terms of Use will be accessible through the Application and posted on the Site, and you should always review these Terms of Use prior to using the Service to ensure that you have a current understanding of the Terms of Use under which you are permitted to access the Services. If we make material modifications or amendments to these Terms of Use, we will notify you by reasonable means which include notification through the Service or by direct communication to you via email, SMS and/or your account via the Application. Use by you of the Service following any modification or amendments to these Terms of Use shall signify your acceptance of such modifications or amendments. 

2. Privacy Policy 

By agreeing to these Terms of Use, you agree to the terms of our Privacy Policy which is incorporate herein by reference. Before using the Services, please read through the Terms of Use and Privacy policy carefully. All personal information provided to us as a result of your use of the Services will be handled in accordance with our Privacy Policy.  

 

3. Use of the services 

3.1 Usage of kiosk 

When using any health screening and/or telemedicine kiosk, you may be required to enter your personal information into the kiosk software in order to use all or part of the Service. If you register an account, you agree: (a) to provide accurate, complete, and current information as prompted by the registration forms/ page; (b) The information contained in the health screening result slip/kiosk are strictly for reference purposes only. Please consult your physician or health care professional should you require any clarifications. 

3.2 Account Registration 

You may be required to create an account in order to use all or part of the Service. If you register an account, you agree: (a) to provide accurate, complete, and current information as prompted by the registration forms; (b) to keep such information up-to-date in your account page, including any credit card numbers and expiration dates; (c) to keep your account information, including your password, secure and confidential; (d) to notify MedLyves immediately at support@medlyves.com if you learn of any unauthorised access or use of your account password or any other known or suspected breach of security related to your account; (e) you will be responsible for all activity that occurs under your account, including from unauthorised  access; (f) you may not share your account, username, or password with a third party or use the account, username, or password of another account holder; (g) when login on to the Services, to only use the Service as permitted under these Terms of Use.  

3.3 Ownership of content  

Unless otherwise stated, the content of the Services, including, but not limited to, all information, the design, text, images, graphics, audio clips, video clips, metadata, data, selection and arrangement of elements, organization, and the design, compilation, and other matters related to the Services (collectively, "Content") and the source and object code, format, algorithm, and structure of the Application are protected under applicable intellectual property and other laws, including, without limitation, those of the Republic of Singapore.  All Content and intellectual property rights herein are the property of MedLyves Pte. Ltd. or used with the permission of the rights owner and are protected pursuant to applicable intellectual property laws. The posting of any Content on the Services does not constitute a waiver of any right in such Content. The reproduction, duplication, distribution (including by way of email or other electronic means), publication (including posting on another website) modification, copying or transmission of Content from the Application or the Site in any form or by any means is strictly prohibited without the express prior written consent from MedLyves.  Request for permission to reproduce or distribute materials found on the Application or the Site can be made by contacting MedLyves Pte. Ltd. in writing at 3 Ang Mo Kio Industrial Park 2A, #03-05 Singapore 568050 or by email at support@medlyves.com. The Content may only be used for personal, non-commercial purposes. 

3.4 MedLyves Marks  

The MedLyves logo and all page headers, custom graphics, button icons, trademarks, service marks and logos appearing in the Application or the Site, unless otherwise noted, are service marks, trademarks (whether registered or not) and/or trade dress of MedLyves Pte. Ltd. (the "Marks"). You are not authorized to display or use the Marks in any manner without the express prior written consent of MedLyves Pte. Ltd. The use or misuse of the Marks or other trademarks, names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited. All other product and company names and trademarks mentioned, displayed, cited or otherwise indicated on the Site or in the Application are the property of their respective owners. 

3.5 License Grant 

Subject to your compliance with the requirements and restrictions of these Terms of Use, and STRICTLY FOR YOUR PERSONAL, NON-COMMERCIAL USE, we grant you a limited, revocable, non-exclusive, non-sublicensable, non-transferrable, non-assignable, license to (a) access and use the Services and to view the Content, and (b) to download and install the Application on a device you own or are authorized to use. You acknowledge and agree that the Application is provided under license, and not sold, to you. You do not acquire any ownership interest in the Application under these Terms of Use, or any other rights thereto other than to use the Application in accordance with the license granted, and subject to all terms, conditions, and restrictions under these Terms of Use. 

 

3.6 Usage Restrictions 

You shall not: 

  • Reproduce, download, archive, redistribute, broadcast, sell, resell, license, modify, create derivate works of, exploit, or make any commercial use of any of the Services or Content, except if you have executed a written agreement with an authorized representative of MedLyves Pte. Ltd. allowing you to do so; 

  • Remove or alter any copyright, trademark, or other intellectual property notices contained in the Content or Services; 

  • Reverse engineer, disassemble, decompile, or otherwise attempt to gain access to the source code of the Application or any portion of the Site; 

  • Remove, disable, circumvent, or disrupt any copy protection, rights management, or security features of the Services, or scan, probe, or test the vulnerability of any MedLyves Pte. Ltd. system or network or the systems and networks connected to the Services; 

  • Use any software robots, spiders, web crawler, bots, or other similar means whether automated or manual to access, acquire, index, or aggregate information from the Services; 

  • Upload to the Services any virus, malware, trojan horse, or any other malicious software; 

  • Attempt to gain unauthorised access to, interfere with, damage, disrupt, or otherwise create an undue burden on the server on which the Site is hosted or any server, computer, or database connected to the Services; 

  • Share your account, password, or other login information with another person or use another person’s account, password or other login information to access the Services; 

  • Bypass any geographic restrictions that may be placed on the Services, including any IP address-based restrictions; 

  • Use the Services or download the Application from any country that is subject to a Republic of Singapore’s government embargo, or that the Republic of Singapore has designated a terrorist supporting country; 

  • Use the Services for any purpose that is prohibited by these Terms of Use; 

  • Violate any applicable law, statute, ordinance, or regulation governing your use of the Services. 

 

You acknowledge and agree that we may immediately and without notice suspend or terminate your account if you engage in conduct that violates these usage restrictions or any other term of these Terms of Use. If we terminate your account because of your violation of these usage restrictions or your violation of any other term of these Terms of Use, you may not re-register for or otherwise use the Services under any other username 

3.7 User Submissions, Rights You Grant MedLyves 

User submissions. You may choose to submit information to us through the Services for various reasons, such as to become a user of MedLyves kiosk and/or mobile application, make a purchase, apply to become a franchisee or apply for employment opportunities with MedLyves Pte. Ltd. By submitting information to MedLyves Pte. Ltd, you authorise us to utilise this information for the purpose for which it was submitted and for such other purposes as set out in our Privacy Policy. Nothing in these Terms of Use or the Site shall constitute an offer or promise of employment or franchising relationship. We may or may not review all or any information submitted to us. 

Rights you grant us. Except for (i) personally identifiable information such as names, addresses, and financial information and (ii) information you submit in relation to an employment or franchise application, by submitting unsolicited information and content through the Services, you grant MedLyves Pte. Ltd. and each of its respective licensees, successors, and assigns a non-exclusive, worldwide, perpetual, fully-paid and royalty free license (with the right to sublicense) to store, use, copy, reproduce, modify, publicly perform, display, distribute, adapt, and create derivate works of, and to promote, market, and exploit such submission. By sending any unsolicited submission to us, you waive the right to make any claim against MedLyves Pte. Ltd., its parents or affiliates related to use of the submission, including any claim of “moral rights” or attribution. 

User submission restrictions. By uploading or submitting any content you represent and warrant that you own or have the necessary rights or licenses to submit such content. You also represent and warrant that any uploaded material does not: 

  • infringe any copyright or other intellectual property or other rights of any other person or entity; 

  • contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable; promote sexually explicit or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age; 

  • violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these Terms of Use or our Privacy Policy; 

  • promote any illegal activity, or advocate, promote, or assist any unlawful act; 

  • involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter, or advertising; 

  • give the impression that the content emanates from or is endorsed by MedLyves Pte. Ltd or any other person or entity, if this is not the case. 

Our right to take corrective action. We, in our sole discretion, reserve the right to monitor, remove, or edit any user content for any or no reason at any time. We may disclose your identity or other information about you to any third party who claims that user content submitted by you violates their legal rights, including intellectual property or privacy rights. We, may take appropriate legal action, including referral to law enforcement authorities, for any illegal or unauthorised use of the Services. We have the right to cooperate with any law enforcement authorities or court orders requesting or directing us to disclose the identity or any other information of anyone posting materials on or through the Services. YOU WAIVE AND HOLD HARMLESS MEDLYVES PTE. LTD. FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY MEDLYVES PTE. LTD. IN RESPONSE TO AN INVESTIGATION BY LAW ENFORCEMENT AUTHORITIES OR AS A CONSEQUENCE OF MEDLYVES PTE. LTD. ACTIVITIES INTENDED TO COMPLY WITH LAW OR REGULATIONS. 

 

3.8 Third Party Content 

You understand that when using the Services, you may be exposed to third party content. We are not responsible for the accuracy, usefulness, or intellectual property rights relating to third party content. Accordingly, you waive any and all claims, rights, or remedies against MedLyves Pte. Ltd. with respect to such third party content, except as provided herein for copyright infringement notices. We do not proactively screen, monitor, or control user uploaded content and thus do not endorse any content or opinion expressed in any such content.  We expressly disclaim any and all liability in connection with any such third party content.  As set forth in other provisions of these Terms of Use, we may investigate any reported user content in violation of these Terms of Use or any laws or regulations and may determine in our sole discretion whether to remove such content. 

 

3.9 Additional Terms, Conditions, and Agreements 

We may require you to comply with additional rules, guidelines or other terms and conditions in order to use various features of our Services, to participate in certain promotions or activities available through our Services, or for other reasons. In such cases, you may be asked to expressly consent to these additional terms and conditions, for example, by checking a box or clicking on a button marked "I agree." This type of agreement is known as a "click-through" agreement. For example, you will be required to enter into a separate agreement if you use this Site (or any other site associated with MedLyves Pte. Ltd.) If any of the terms or conditions of a click-through agreement are different than the terms of these Terms of Use, then the terms of the click-through agreement will supplement or amend these Terms of Use, but only with respect to the matters governed by such click-through agreement. In addition, certain areas of our Site (such as our online store) may be operated by third party service providers. Such areas may be governed by certain additional terms, conditions, or policies of those third-party providers. 

4.1 Limitation Liability 

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE, ON BEHALF OF OUR PARENT, AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AND SUPPLIERS, EXCLUDE AND DISCLAIM LIABILITY FOR ANY INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF USE, LOSS OF DATA, LOSS CAUSED BY A VIRUS, LOSS OF INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY, CLAIMS OF THIRD PARTIES, OR OTHER LOSSES OF ANY KIND OR CHARACTER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE SERVICES OR ANY CONTENT PROVIDED ON THE APPLICATION OR THE SITE. THIS LIMITATION OF LIABILITY APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, EQUITY, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER BASIS. THE FOREGOING SHALL NOT PRECLUDE RECOVERY OF DAMAGES FOR PERSONAL INJURY, LOSS OR DAMAGE TO PERSONAL PROPERTY, OR UNAUTHORISED USE OR DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION CAUSED BY MEDLYVES PTE. LTD.: GROSS NEGLIGENCE, RECKLESSNESS, FRAUD OR OTHER WILLFUL, UNCONSCIONABLE OR INTENTIONAL MISCONDUCT.  NOTHING HEREIN SHALL BE CONSTRUED TO LIMIT THE CLEARLY ESTABLISHED LEGAL RIGHT OF A CONSUMER TO RECOVER LEGAL FEES OR OTHER REMEDIES AFFORDED BY STATUTE OR OTHER LAW. 

 

4.2 Health Warning 

MedLyves Health Screening Kiosk, Health Result Slip, Tele-consultation Service and any other services provided by MedLyves. are designed for informational purposes only and it is not intended to be, nor does it constitute, medical or other professional healthcare advice. While MedLyves Pte. Ltd. ensures that all due care has been taken to ensuring the highest level of accuracy of the information provided by our kiosk, we (MedLyves Pte. Ltd.) strongly recommend consulting with your physician or healthcare professional for advice and seek any treatment where necessary.  

5. Contacting MedLyves 

If you have a question, comment, issue, or wish to resolve a complaint regarding the use of the kiosk (be it for health screening and/or tele-consultation) or the use of any of the services that MedLyves Pte. Ltd. provides, you can contact us via the following methods: 

 

 

6. Warranties 

MEDLYVES MAKES NO WARRANTIES OTHER THAN THE WARRANTIES EXPRESSLY SET FORTH IN THIS AGREEMENT. SUCH WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHICH WARRANTIES ARE EXPRESSLY DISCLAIMED.

 

Note: All information published are accurate as of 09 January 2024. 

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